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Saturday, July 10, 2010

Fisher Price customer service

It is so easy to find complaints on the web. It seems that when we are angry, we like to let the world know about it.

Well, this is not another complaint. I’d like to offer some praise for the wonderful customer service that I received from Fisher Price.

My son got the Go Diego Go Animal Rescue Center for Christmas last year. A few weeks ago, he decided that he wanted to take Diego with him when we went out and about. Well, during the course of our outing, he lost Diego. And what is Diego’s Rescue Center without Diego???

I went to the toy store to see if they sold any Diego figures that would be the right size for his Rescue Center, but they were a bit bigger.

So I decided to call Fisher Price to find out if it was possible to purchase a replacement. Not only were they very kind and friendly, she said that they could send a replacement bag at no charge! And they did.

I got a bag with Diego, plus a couple of the other pieces from the set. I went to their website and found that you can order replacement parts, when available, and this set would have cost $8.00.

Of course, I wouldn’t expect them to continually send out free toys, but I think it is great that they do in some cases.

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